Omni-Channel Platform Services

Unifying Customer Interactions with SeamlessOmni-Channel Solutions.

At Dappify Technologies, we provide advanced omni-channel platform services designed to unify your customer interactions across multiple channels, ensuring a seamless and consistent experience. Our omni-channel solutions help you manage communications efficiently, improve customer satisfaction, and drive business growth. Here’s what sets our omni-channel platform services apart

Building Seamless Conversations with CZ Omni

Consistency Across Channels: Ensure a smooth conversation experience, regardless of the channel chosen by customers.

Unified Customer Journey: Integrate all touchpoints to provide a cohesive customer experience.

Customer Journey

First Contact Resolution: Address customer issues effectively on their first contact, across various channels.

Timeline View: Track and review customer interactions and ongoing tickets seamlessly.

Key Features of CZ Omni

Unified Interactions: Combine telephony, SMS, chat, email, social media, and CRM interactions into a single dashboard.

Single Agent Desktop: Consolidate customer interactions for a unified view.

Contextual Understanding: Gain insights from cross-channel interactions to deliver informed solutions.

Consistent Customer Experience: Provide a continuous experience through integrated touchpoints.

Omnichannel in Action

Multi-Channel Integration: Support for call, email, chat, bots, social media, and SMS.

Real-Time Information: Instant access to customer interaction history for immediate issue resolution.

CRM Integration: Log issues into CZ Helpdesk CRM or third-party CRM systems.

Live Interaction Features

Pop-Up Information: Real-time display of customer information during interactions.

Comprehensive Communication: Support for webchat, WhatsApp, Telegram, Line, Viber, and social media platforms (Facebook, Twitter, Instagram, LinkedIn).

Integrated Call Center Solution: Seamless integration of phone-based interactions.

Integrated Helpdesk CRM

Ticket Management: Create, update, and manage tickets with automation and SLA tracking.

Workflow Automation: Streamline processes with workflow automation.

Detailed Reporting: Access comprehensive reports on open tickets, escalations, ticket age, and lifecycle.

Benefits of CZ Omni

Continuous Experience: Deliver a seamless customer service experience across all channels.

Full Accountability: Track all interactions to ensure no data is lost and grievances are addressed.

Agent Utilization: Optimize agent use by reducing the number needed and allocating based on channel usage.

Predictive Insights: Utilize exhaustive data collection and analysis for strategic decision-making.